Refund & Returns Policy

Privacy Policy

Effective Date: [06-05-2025]

At SalesShop.co, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help with a clear and simple return and refund policy.

1. Eligibility for Returns

You can request a return if:

• The product was delivered damaged or defective

• You received the wrong item

• The product does not match the description

• You request a return within [7/10/15] days of delivery

To be eligible for a return, the item must be:

• Unused and in its original packaging

• Accompanied by the original receipt or proof of purchase

2. Items That Cannot Be Returned

We do not accept returns on:

• Items marked as final sale or clearance

• Perishable goods or personalized items

• Digital downloads or gift cards

• Products damaged due to misuse or negligence

3. Return Process

To initiate a return:

1. Email us at @salesshop.co with your order number and reason for return.

2. We’ll respond with return instructions and shipping details.

3. Ship the item back to us (return shipping may be at your expense unless the item was defective or incorrect).

4. Refunds

Once we receive and inspect the returned item, we will:

• Notify you via email about the approval or rejection of your refund

• If approved, process the refund within 5–7 business days to your original payment method

Please note:

• Shipping charges (if any) are non-refundable

• For COD orders, refunds will be issued via bank transfer or wallet credit

5. Late or Missing Refunds

If you haven’t received a refund:

• First, check your bank account again

• Then contact your bank or credit card provider (processing times vary)

• If you still have not received your refund, contact us at support@salesshop.co

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request corrections or updates

• Request deletion of your data

• Object to or restrict data processing

• Withdraw consent for marketing communications

To exercise any of these rights, contact us at @salesshop.co.

6. Exchanges

We only replace items if they are defective, damaged, or wrongly shipped. If you need to exchange an item, please email us first before sending it back.

7. Cancellation Policy

Orders can be cancelled if requested within 2 hours of placing them or before dispatch, whichever is earlier. To cancel, please contact us as soon as possible at @salesshop.co.

9. Contact Us

If you have any questions or concerns regarding this policy, please contact us:

Email: @salesshop.co